Terms & Conditions
Effective Date: June 2026
Welcome to Wren.
These Terms & Conditions govern your access to and use of the Wren website, platform, software, and related services provided by Wren, Inc. (“Wren,” “we,” “us,” or “our”). By accessing or using Wren, you agree to these Terms.
If you do not agree to these Terms, you should not use the Wren platform or website.
Services
Wren provides procurement software designed to help healthcare organizations manage purchasing, suppliers, ordering activity, reporting, inventory visibility, and related workflows.
We may update, modify, improve, or discontinue features, functionality, or portions of the platform at any time.
Eligibility and Accounts
You must be authorized to use Wren on behalf of your organization.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
You agree to provide accurate information and keep your account information current.
Customer Responsibilities
You are responsible for:
Maintaining the security of your account
Ensuring authorized access to the platform
Reviewing supplier information, pricing, and orders before making purchasing decisions
Complying with applicable laws and regulations
Maintaining appropriate internal purchasing controls and approval processes
Supplier Relationships
Wren may facilitate access to supplier information and purchasing workflows. Wren does not control supplier pricing, product availability, inventory levels, shipping, delivery schedules, returns, recalls, substitutions, or supplier-specific terms.
All supplier agreements and purchasing relationships remain between the customer and the applicable supplier.
Subscription and Billing
Wren is offered on a subscription basis.
Subscription fees are billed according to the selected plan or applicable customer agreement.
Fees are generally non-refundable unless otherwise required by law or expressly stated in a written agreement.
Customers may cancel subscriptions at any time. Access may continue through the end of the current billing period.
Acceptable Use
You agree not to:
Violate any applicable law or regulation
Attempt unauthorized access to the platform
Interfere with platform functionality or security
Upload malicious software or harmful code
Use Wren for fraudulent or unlawful activity
Reverse engineer, copy, or reproduce the platform without permission
Additional restrictions may be outlined in our Acceptable Use Policy.
Intellectual Property
Wren, the Wren logo, software, designs, workflows, content, trademarks, and related materials are the exclusive property of Wren, Inc. or its licensors.
Nothing in these Terms grants ownership rights to customers or users.
Feedback
Any suggestions, feedback, recommendations, or ideas provided to Wren may be used by Wren without restriction or obligation to compensate the provider.
Third-Party Services
Wren may integrate with third-party software, suppliers, websites, and services.
We are not responsible for the availability, content, policies, products, pricing, or services provided by third parties.
Use of third-party services may be subject to separate terms and policies.
Disclaimers
Wren is provided on an “as is” and “as available” basis.
While we strive to provide reliable services, we do not guarantee uninterrupted operation, error-free performance, or the accuracy of all supplier, inventory, pricing, or product information.
Customers remain responsible for reviewing information before making purchasing decisions.
Limitation of Liability
To the maximum extent permitted by law, Wren shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, loss of data, or business interruption arising from use of the platform.
Wren’s total liability for any claim relating to the services shall not exceed the amount paid by the customer to Wren during the three months preceding the event giving rise to the claim.
Indemnification
You agree to defend, indemnify, and hold harmless Wren, Inc., its officers, directors, employees, contractors, and affiliates from any claims, damages, liabilities, costs, or expenses arising from:
Your misuse of the platform
Your violation of these Terms
Your violation of applicable laws or regulations
Unauthorized use of supplier or third-party information
Suspension and Termination
Wren may suspend or terminate access to the platform if we reasonably believe a user has violated these Terms, created a security risk, engaged in unlawful activity, or failed to pay applicable fees.
Changes to These Terms
We may update these Terms from time to time.
Updated versions will be posted on our website with a revised effective date. Continued use of Wren after changes become effective constitutes acceptance of the updated Terms.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.
Contact
Questions regarding these Terms may be directed to:
legal@wren.app